Why Empathy is the number one personality trait we covet in Insurance Building Recruitment

Insurance building is 50% bricks and mortar, hammers and nails, paint and paintbrushes and 50% community service.

The vast majority of people who lodge home insurance claims are doing so for the first time. Their policy is something they paid for years ago and filed away in a drawer (if they're organised!).

The first time you need to access your coverage is likely a stressful time anyway, where something unfortunate or distressing has happened in your home or that, worst case scenario, you've been involved in a catastrophic weather event.

Ultimately, you need your property repaired - cue the bricks and mortar, the hammer and nails, the paint and paintbrushes. What really is needed, though, is understanding, patience and care. Cue the insurance building professionals who are as skilled in customer care as they are on the tools, or in claims project management.

The benefit of having a considerate, communicative and polite Make Safe Supervisor, or Assessor Estimator show up at a client's property after a traumatic or stressful event, is on par (regarding the client's experience, and the company's reputation) with ensuring a skilled Carpenter or Builder repairs the damage. Equally important, is having a home or business owner be received by a patient, calm and kind voice over the phone when dealing with their repair case.

At BARE, we provide Recruitment with a keen understanding of Insurance Building and Insurance Reinstatement. We identify the unique combination of technical ability and customer service in candidates to introduce, to enable our clients to expertly service their clients and policy holders. With over 20 years' experience amongst our team in insurance building, we partner with leaders across Australia and New Zealand to strengthen their teams to repair the homes and properties of Australians and New Zealanders with a sublime focus on quality and care.